At tot55, your privacy matters. This policy explains exactly what personal data we collect, why we collect it, how we protect it and what rights you hold as a player on our platform.
These cards highlight the most important points of our privacy practices. They are a summary only — please read the full policy below for complete details.
We collect registration details, KYC documents, payment information, betting activity, device data and communications. We collect only what is necessary to operate the platform safely and fairly.
We process your data to provide gaming services, verify your identity, process transactions, prevent fraud, meet legal obligations and deliver relevant promotions where you have consented.
We share data only with regulated third parties who need it to deliver services — such as payment processors, KYC verification providers and game content suppliers. We do not sell your data.
Industry-standard encryption (TLS/SSL), secure servers, access controls and regular security audits are in place to protect your personal data against unauthorised access, loss or disclosure.
You have the right to access, correct, erase, restrict and port your personal data, and to object to certain processing activities. Submit requests via our Player Support team at any time.
We use essential, functional and analytics cookies to keep the platform running smoothly and to understand how players interact with our site. You can manage cookie preferences in your browser settings.
tot55 ("tot55", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online gaming and sports betting platform (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share and protect personal data in connection with your use of the Platform, including our website, mobile applications and all associated services.
This Policy forms part of our broader legal framework, alongside our Terms & Conditions and Responsible Gambling Policy. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
If you do not agree to this Policy, please discontinue use of the Platform and close your account. We will update this Policy periodically — the date of the most recent revision is shown at the top of this page.
For the purposes of this Privacy Policy, the following definitions apply:
When you create a tot55 account, we collect the following information:
To comply with anti-money-laundering (AML) and responsible gambling obligations, we may collect:
We collect information related to every deposit, withdrawal and wager placed on the Platform, including:
When you access the Platform, we automatically collect:
Any messages you send to our Player Support team — whether by email, live chat or in-app ticket — are retained as part of your account record. This includes complaints, dispute correspondence and responsible gambling requests such as self-exclusion applications.
Where you have consented to receive promotional communications, we retain a record of your marketing opt-in, the channel through which it was given and the date. You may withdraw marketing consent at any time via your account settings or by contacting Player Support.
We use the Personal Data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents |
| Identity and age verification | KYC documents, facial verification images |
| Processing deposits and withdrawals | Financial and transaction data, KYC documents |
| Fraud prevention and AML compliance | Transaction data, IP address, device data, betting history |
| Providing gaming and sports betting services | Account data, betting history, session data |
| Responsible gambling monitoring | Betting history, session data, communications data |
| Customer support and dispute resolution | Account data, communications data, transaction data |
| Personalised marketing (where consented) | Account data, betting history, marketing preferences |
| Platform improvement and analytics | Technical and usage data, aggregated betting data |
| Legal and regulatory compliance | All categories as required by applicable law |
Where applicable privacy legislation requires a lawful basis for processing Personal Data, tot55 relies on the following grounds:
We share Personal Data with carefully selected third-party service providers who process data on our behalf under binding data-processing agreements. These include:
We may disclose Personal Data to gaming regulators, financial intelligence units, law enforcement agencies or courts where required to do so by applicable law, a valid legal order or to protect the rights, property or safety of tot55, its players or third parties.
In the event of a merger, acquisition, restructuring or sale of all or part of tot55's business assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new controller before the transfer takes effect.
tot55 does not sell, rent or trade your Personal Data to any third party for their own independent marketing or commercial purposes. Any data sharing is strictly limited to what is necessary for the purposes described in this Policy.
The Platform uses the following categories of cookies and similar tracking technologies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the performance and personalisation features of the Platform. Disabling strictly necessary cookies will prevent you from using the Platform entirely.
Some browsers transmit "Do Not Track" (DNT) signals. The Platform currently does not alter its data collection practices in response to DNT signals, as there is no consistent industry standard for honouring such signals. We will review this position as standards develop.
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and registration data | Duration of account + 5 years after closure |
| KYC and identity documents | Duration of account + 5 years after closure (or as required by AML regulations) |
| Transaction and betting history | Duration of account + 5 years after closure |
| Customer support communications | 3 years from the date of the last interaction |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year |
| Technical and usage data (logs) | 12 months on a rolling basis |
| Self-exclusion records | Duration of exclusion + 5 years |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identified individual. Where anonymisation is used in place of deletion, the anonymised data may be retained indefinitely for statistical and analytical purposes.
tot55 implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
Subject to applicable privacy law, you have the following rights in relation to your Personal Data held by tot55:
To exercise any of the above rights, contact our Player Support team. We will respond to all verified requests within 30 calendar days. In some cases — where requests are complex or numerous — we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
We may need to verify your identity before processing a rights request to protect your data from unauthorised disclosure. Where we are unable to fulfil a request — for example, because doing so would conflict with a legal obligation — we will explain the reason in writing.
tot55 and its service providers operate globally. Your Personal Data may be transferred to, stored in and processed in countries outside your country of residence — including countries that may not provide the same level of data protection as your home jurisdiction.
Where such transfers occur, tot55 implements appropriate safeguards to ensure that your Personal Data receives adequate protection, which may include:
By using the Platform, players in Pakistan and elsewhere acknowledge that their Personal Data may be transferred internationally and processed in jurisdictions outside Pakistan.
The Platform is strictly for adults aged 18 and over — or the higher minimum age required by the laws of your jurisdiction or the Operator's licence conditions. tot55 does not knowingly collect Personal Data from persons below the applicable minimum age.
All players are required to complete KYC age verification before any withdrawal is processed. Where tot55 has reasonable grounds to believe that a player is below the applicable minimum age, the account will be suspended immediately, all data collected will be reviewed and any necessary steps will be taken in accordance with applicable child-protection law.
tot55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or business operations. When we make material changes, we will notify registered players by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data. Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Policy.
If you do not agree with a material change to this Policy, you have the right to close your account and request deletion of your Personal Data, subject to our legal retention obligations as described in Section 8.
If you have any questions, concerns or requests relating to this Privacy Policy or the way tot55 handles your Personal Data, please reach out to our Player Support team. We aim to respond to all privacy-related enquiries within 5 business days.
You may also contact us to exercise any of the data-subject rights described in Section 10, to submit a complaint about our data practices, or to request a copy of the data-processing agreements in place with our key service providers.
For responsible gambling support requests — including self-exclusion requests, deposit limit adjustments or account cooling-off periods — please visit our dedicated Responsible Gambling page for full details of available tools and support resources.
Now that you understand how tot55 protects your privacy, you can explore the platform with confidence. Cricket betting, PSL live odds, casino games and more — all in a secure, transparent environment built for Pakistani players.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Play responsibly.